Warranty Policy

All products CE SHOP sold carry 12 Months Manufacturer Limited Warranty from date of invoice except as otherwise indicated or advertised. Please read the manufacturer's warranty terms and conditions enclosed with the item purchase for the specific details. A list of manufacturer contacts for warranty and support is available through this link...

Products returned for a warranty claim will generally be repaired, replaced with new or refurbished, upgraded by the manufacturers, based on their discretion.

General Warranty Exclusions

The following are not covered under Warranty:

• Any product that has not been installed in accordance with the installation instruction supplied by the equipment manufacturer.
• Any product that is repaired or altered by anyone other than authorised CE SHOP service personnel or by our authorise agent, where products disassembled or repaired in such a manner that performance or functionality is affected.
• Any product that fails or is damaged as a result of improper storage, operation under abnormal conditions misuse, neglect, abuse, modified, tampered, abused, physically damaged, improperly installed and used, or damaged caused by power surges, electrical faults and lightning strikes.
• Any defect or damage caused by or resulting from the connection or attachment to the product that has not been approved by the manufacturer for connection or attachment to the product.
• Any defect or damage caused by or resulting from improper installation or defective functioning of software or virus infection.
• Defects or damage due to spills of liquid or other substances (water damage, dust,), excessive temperature or humidity and environmental conditions.
• Aesthetic or surface damage or scratches to all plastic surfaces and other external parts damaged due to normal customer use.
• Any product or part thereof which has suffered through alteration or defacement of the serial number or warranty seals as such where an unauthorised service personnel opening the product.

Returns Policy

For all CE SHOP repair/replacement warranty, a Return Material Authorisation (RMA) number must be obtained from us via email/telephone. Returned items without an approval (RMA) from CE SHOP will not be processed. Please select your goods carefully prior placing order or request for information by placing a product inquiry before purchasing as we do not normally accept returns for refunds, credit or exchange based on change of mind, incorrectly ordered. Returns for credit or exchange base on change of mind, made a wrong purchase decision will be at CE SHOP?s discretion and may attract a restocking fee which is fixed at the current market value less 15%. Products returns should be considered as fragile in transit thus should be packed with their original packaging. CE SHOP shall have no liability for any damage caused during or as a result of transit. If in an event product a return is test with no-fault-found. CE SHOP reserves the right to charge a service fee of $40 and the non-faulty item will be shipped back to you at your expense.

CE SHOP offer DOA (Dead -On -Arrival) implies that the product either cannot be turned on or be ready in use after taking out of the box. Customer must report this situation to CE SHOP within 24 hours of receipt. DOA claims after this period will be considered voided and normal warranty procedure will be taken place. No further exception will be considered about the time issue. The 24 hours period starts from the time recorded as "delivered" in the courier service?s tracking system. CE SHOP will replace or repair a DOA item, In the event that a replacement or repair cannot be made due to product unavailability or any other technical reason, CE SHOP will issue a refund in full including the original shipping charges. In the event the product is not DOA upon verified and tested by our technician CE SHOP reserves the right to charge service fee of $40 and the shipping charges for the returned of the products will be at customer expense. We do not accept any returns of any opened softwares/video games and used products that may breach the health & safety regulations such as headsets, ear pieces and headphones, unless the item is faulty.